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Acknowledgments
Linda Macdonald
Introduction: Effective Business Communication
Linda Macdonald and Miguel King
1.0 Introduction to Part 1: Developing Business Relationships
University of Minnesota Libraries Publishing; Linda Macdonald; and Kayler Mutyabule
1.1 The Importance of Communication
[Author removed at request of original publisher] and Linda Macdonald
1.2 The Responsibilities of Business Communicators
1.3 Personal Values and Social Identity
1.4 Consider the Context
1.5 Determine Your Purpose
Linda Macdonald and [Author removed at request of original publisher]
1.6 Profile Your Audience
1.7 Select a Channel of Communication
1.8 Inclusive Language
1.9 Planning Checklist
2.0 Introduction to Part 2: Essential Tools of Business Communication
Linda Macdonald and Kayler Mutyabule
2.1 Persuasion: Aristotle's Rhetorical Elements
Linda Macdonald and University of Minnesota Libraries Publishing
2.2 Persuasion: Rhetorical Listening
2.3 Persuasion: Visual Rhetoric
2.4 Persuasion: Cognate Strategies
2.5 Using Reliable Sources
2.6 Web Fact-checking
Mike Caulfield and Linda Macdonald
3.0 Introduction to Part 3: Presentations
3.1 Managing Speech Anxiety
3.2 Methods of Presentation Delivery
Jordan Smith; Melissa Ashman; eCampusOntario; Brian Dunphy; Andrew Stracuzzi; and Linda Macdonald
3.3 Online Presentation Delivery
Lucinda Atwood and Christian Westin
3.4 Connecting Through Storytelling
3.5 Acknowledgments of Indigenous People and Land
Linda Macdonald; Nicole Rathie; Margaret McLennon; Joshua Touw; Kayler Mutyabule; and Alana Michelin
3.6 Structuring Your Presentation
Lucinda Atwood; Christian Westin; [Author removed at request of original publisher]; and Linda Macdonald
3.7 Creating a Storyboard
3.8 Creating Slides for Presentations
Lucinda Atwood; Christian Westin; and Linda Macdonald
3.9 Outlining Your Presentation
3.10 Principles of Nonverbal Communication
3.11 Types of Nonverbal Communication
3.12 Movement and Vocal Qualities in Your Presentation
3.13 Practising Your Delivery
Jordan Smith; Melissa Ashman; eCampusOntario; Brian Dunphy; and Andrew Stracuzzi
3.14 How to handle audience questions
4.0 Introduction to Part 4: Communicating in Writing
4.1 Style in Written Communication
4.2 Good Business Writing
4.3 Overcoming Barriers to Effective Written Communication
[Author removed at request of original publisher]
4.4 Routine and Informational Messages: Email
4.5 Routine and Informational Messages: Memos and Short Informational Reports
4.6 Maintaining External Business Relationships in Letters
4.7 Examples of Maintaining External Relationships in Business Letters
4.8 Analytical Report Writing
4.9 Research Tools
Dalhousie University Libraries and Linda Macdonald
4.10 Headings
4.11 Emphasis
4.12 Lists
4.13 Using Graphics
4.14 Drawings, diagrams, and photos
4.15 Tables, charts, and graphs
Jordan Smith; Melissa Ashman; eCampusOntario; Brian Dunphy; Andrew Stracuzzi; Stacey Taylor; Joshua Touw; and Alana Michelin
4.16 Example Analytical Report
5.0 Introduction to APA Style Referencing
5.1 Why Do We Cite?
Sarah Adams and Debbie Feisst
5.2 Two Parts to Citations
5.3 What is a Reference List Citation?
5.4 Creating Reference List Citations
Sarah Adams; Debbie Feisst; and Linda Macdonald
5.5 Creating Reference List Citations Activity
5.6 What is an In-Text Citation?
5.7 In-Text Citations Activity
5.8 How it All Works Together
5.9 Matching Reference and In-Text Citations Activity
Appendix A: Social Identity
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Building Relationships With Business Communication by Linda Macdonald is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.