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Acknowledgments
Linda Macdonald
Introduction: Effective Business Communication
Linda Macdonald and Miguel King
1.0 Introduction to Part 1: Developing Business Relationships
University of Minnesota Libraries Publishing; Linda Macdonald; and Kayler Mutyabule
1.1 The Importance of Communication
[Author removed at request of original publisher] and Linda Macdonald
1.2 The Responsibilities of Business Communicators
1.3 Personal Values and Social Identity
1.4 Consider the Context
1.5 Determine Your Purpose
Linda Macdonald and [Author removed at request of original publisher]
1.6 Profile Your Audience
1.7 Select a Channel of Communication
1.8 Inclusive Language
1.9 Planning Checklist
1.10 Case Studies: The Cost of Poor Communication
Suzan Last
2.0 Introduction to Part 2: Essential Tools of Business Communication
Linda Macdonald and Kayler Mutyabule
2.1 Persuasion: Aristotle's Rhetorical Elements
Linda Macdonald and University of Minnesota Libraries Publishing
2.2 Persuasion: Rhetorical Listening
2.3 Persuasion: Visual Rhetoric
2.4 Persuasion: Cognate Strategies
2.5 Using Reliable Sources
2.6 Web Fact-checking
Mike Caulfield and Linda Macdonald
3.0 Introduction to Part 3: Presentations
3.1 Managing Speech Anxiety
3.2 Methods of Presentation Delivery
Jordan Smith; Melissa Ashman; eCampusOntario; Brian Dunphy; Andrew Stracuzzi; and Linda Macdonald
3.3 Online Presentation Delivery
Lucinda Atwood and Christian Westin
3.4 Connecting Through Storytelling
3.5 Acknowledging Indigenous Connections To Land
Linda Macdonald; Alana Michelin; Tammy A. Williams; Nicole Rathie; Margaret McLennon; Rachelle McKay; Joshua Touw; and Kayler Mutyabule
3.6 Structuring Your Presentation
Lucinda Atwood; Christian Westin; [Author removed at request of original publisher]; and Linda Macdonald
3.7 Creating a Storyboard
3.8 Creating Slides for Presentations
Lucinda Atwood; Christian Westin; and Linda Macdonald
3.9 Outlining Your Presentation
3.10 Principles of Nonverbal Communication
3.11 Types of Nonverbal Communication
[Author removed at request of original publisher]; Manon Allard-Kropp; and Linda Macdonald
3.12 Movement and Vocal Qualities in Your Presentation
3.13 Practising Your Delivery
Jordan Smith; Melissa Ashman; eCampusOntario; Brian Dunphy; and Andrew Stracuzzi
3.14 How to Handle Audience Questions
4.0 Introduction to Part 4: Communicating in Writing
4.1 Style in Written Communication
4.2 Good Business Writing
[Author removed at request of original publisher]; Linda Macdonald; and Matt Daigle
4.3 Overcoming Barriers to Effective Written Communication
4.4 Routine, Positive, and Informational Messages: Email
4.5 Routine and Informational Messages: Memos and Short Informational Reports
4.6 Direct and Indirect Negative Messaging
Venecia Williams and Nia Sonja
4.7 Maintaining External Relationships in Business Letters
4.8 Analytical Report Writing
4.9 Research Tools
Dalhousie University Libraries and Linda Macdonald
4.10 Headings
4.11 Emphasis
4.12 Lists
4.13 Using Graphics
4.14 Drawings, Diagrams, and Photos
4.15 Tables, Charts, and Graphs
Jordan Smith; Melissa Ashman; eCampusOntario; Brian Dunphy; Andrew Stracuzzi; Stacey Taylor; Joshua Touw; Alana Michelin; and Paige Hagan
4.16 Example Analytical Report
5.0 Introduction to APA Style Referencing
5.1 Why Do We Cite?
Sarah Adams and Debbie Feisst
5.2 Two Parts to Citations
5.3 What is a Reference List Citation?
5.4 Creating Reference List Citations
Sarah Adams; Debbie Feisst; and Linda Macdonald
5.5 Creating Reference List Citations Activity
5.6 What is an In-Text Citation?
5.7 In-Text Citations Activity
5.8 How It All Works Together
5.9 Matching Reference and In-Text Citations Activity
Appendix A: Social Identity
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Building Relationships With Business Communication Copyright © 2021 by Linda Macdonald is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.