10 Chapter 9: Person-Centered Care

Tracy Everitt; Megan Davies; and Brittany Yantha

Chapter 9 Learning Objectives

At the conclusion of this chapter, students will be able to:

Learning Objectives

  • Understand the components of person-centered care and how it can be applied at home or in practice.
  • Describe the impact of person-centered care practices on clients.
  • Describe examples of person-centered strategies and activities.
  • Understand effective person-centered strategies to help older adults with neurological cognitive disorders and dementia.
  • Understand the importance of informed consent for an individual’s care.
  • Explain the process of advanced care planning.

Introduction 

Person-centered care is an essential component of health care where clinical practitioners consider a person’s medical needs and preferences. This ensures the patient is an active participant in all aspects of their care and recovery. A critical element of person-centered care is providing an understanding of all risks and benefits so a person can make an informed decision about their care. Person-centered care supports people in developing the knowledge, skills, and confidence they need to manage and make informed decisions about their own health and health care more effectively. These strategies are coordinated and tailored to the needs of the individual. Person-centered care has become an important practice for providing care to those with neural cognitive disorders (NCDs) and dementia.

 

Moving away from institutionalized care to a person-centered care is associated with improved patient health outcomes (Kim SK, Park M, 2017). Fundamental skills in providing person-centred care include the ability to communicate effectively, adapt and individualize nutrition interventions, and build strong patient-practitioner relationships (Sladdin et al., 2017), to name a few. Research suggests that the positive impact of person-centered care for those with dementia includes improvement in the psychological status of the patient, lower rates of boredom and feelings of helplessness, and reduced levels of agitation (Brownie & Nancarrow, 2013). There could be adverse effects to person-centered care such as an increase in falls or choking, but these are risks accepted by the patient as part of their overall improvement in their quality of life. Re-evaluation of risks should be ongoing and continuous and adapt as the person’s health and status changes.

9.1 Informed Consent

Regulated health professionals have a legal and professional responsibility to obtain consent for delivering any treatment, with clear and complete information relating to the risks, benefits, and consequences of giving or refusing the intervention. The person (or substitute decision maker) can then make informed person-centered decisions about any treatment done for a therapeutic, preventative, palliative, diagnostic, or health-related purpose. Persons are assumed to be capable of consenting to treatment according to the Health Care Consent Act, 1996, despite their mental condition/capacity. Even if a person has dementia, they may be able to consent to simple diet interventions according to their wants, needs and preferences. Still, they may be unable to consent for a more complex medical intervention.   

Palliative Care

Palliative care is an interdisciplinary approach to providing physical, psychological, and spiritual support to patients who have a life limiting illness (Nova Scotia Health Authority, 2017). Hospice is a form of palliative care, but not all palliative care is hospice based. Hospice solely focuses on the last six months of life, whereas palliative care can start earlier for a someone with a serious illness (Smith, 2022). People using palliative care may still be receiving treatment for their illness, whereas people in hospice are no longer seeking treatment (Hospice Foundation of America, n.d.). Some types of palliative care include medical and pharmaceutical treatments, physical therapy, nutritional support, counselling, spiritual support, as well as support for families (American Society of Clinical Oncology, 2022). Palliative care is intended to complement other forms of healthcare, not replace them (Nova Scotia Health Authority, 2024).

 

Palliative care is indicated for those who have a life-limiting illness to provide support and help preserve dignity. Palliative care can take place at home, hospital, or a long-term care facility (Canadian Institute for Health Information, 2023b). Support services should be discussed with patients and caregivers so they can be informed of their options. Written information may be helpful as the patients and caregivers may have difficulty remembering things said during an emotional conversation. Additionally, people with dementia or other cognitive impairments may not remember what was discussed. With so many elements of palliative care available, each patient will have a different experience.

 

Patients with chronic disease often experience nutritional concerns that can be addressed through methods used in palliative care. Guides for improving nutritional intake during palliative care exist for patients and caregivers. Reduced appetite and weight loss are common during palliative care, so patients are advised to eat several small high calorie and high protein meals that they enjoy (Adelaide Hills Community Health Service, n.d). Palliative care is about providing comfort and dignity, so it’s important that food is enjoyable. Culturally appropriate foods should be provided. Depending on the illness or treatment being received, the patient may have dysphagia, dry mouth, constipation, nausea, or throat pain. Patients experiencing these difficulties should consult with an appropriate health care professional for strategies or medications to mitigate symptoms. Some patients may need feeding tubes and may opt to stop their use if they find them uncomfortable (Adelaide Hills Community Health Service, n.d).

 

Once the patient reaches the hospice stage, nutritional interventions may not extend life, so feeding for comfort is recommended (Canadian Virtual Hospice, 2024). Some people may opt to refuse food and water. Some people choose this to end their suffering and expedite the dying process. This process is known as Voluntary Stopping Eating and Drinking, or VSED, in the hospice community (Compassion & Choices, n.d.). The timeframe for VSED varies between patients anywhere from days to weeks and depends on several factors including the patient’s hydration status, health condition, medications, and age (Compassion & Choices, n.d.). Each person has unique variables, meaning no two VSED journeys will be the same. Consultation, evaluation, and planning with health care professionals is necessary in this process, and medical care is needed in this process (Compassion & Choices, n.d.).

 

The Nova Scotia Palliative Care Competency Framework contains competencies for dieticians who are part of interdisciplinary teams treating palliative patients and dieticians who focus on palliative care. Understanding the principles of palliative care, cultural safety, communication, optimizing comfort and quality of life, care planning and collaboration, grief and bereavement, professional and ethical practice, and advocacy are all competencies listed by the framework (Nova Scotia Health Authority, 2017). The framework also lists nutrition-related competencies for other parts of the team, such as nurses, occupational therapists, speech-language pathologists, pharmacists, and primary care physicians, most of which relate to advocating for the patient and identifying strategies that may help them.

 

The main goal of palliative care is to improve the patient’s and their families’ quality of life. Health care professionals have a professional and moral obligation to help their clients navigate their options in a culturally appropriate manner and respect their wishes. Each patient has unique needs and circumstances, which means each patient’s palliative experience will also be individual and unique.

9.2 Advanced Care Planning

Patients deserve to receive care that reflects their values and wishes and to participate in decisions about their lives and care. Advance Care Planning can improve communication between staff, patients, and their caregivers. They can also help staff anticipate care needs at the end of life and avoid undesired treatments and interventions. Advanced Care Planning involves the following: 

  • Having essential conversations about the person’s values, which can be initiated by the resident, family, or a staff member
  • Sharing information about the patient’s health condition/illness, so the person and their family, friends, and Substitute Decision Maker(s) understand what to expect as they age and their health changes (a national guide is in the initial stages of development)
  • Providing clear, accurate information about the benefits and risks of different treatment options given their health issues
  • Supporting patients, families, and Substitute Decision Maker(s) as they work through the ongoing process of Advance Care Planning
  • Documenting the resident’s wishes and preferences for care
  • Ensuring staff have the training and resources to engage patients and families in Advance Care Planning conversations, and support them as they work through the process
  • Taking concrete steps to provide care that reflects the residents’ and families’ wishes.

Adapted from: Advanced Care Planning Canada. (2021). Essential Conversations: A Guide to Advance Care Planning in Long-Term Care Settings. https://www.advancecareplanning.ca/wp-content/uploads/2021/06/LongTermCare-Toolkit_EN.pdf. 

9.3 Activity

Please read the Fazio et al. (2017) article and answer the following questions.

Fazio, Pace, D., Flinner, J., & Kallmyer, B. (2018). The Fundamentals of Person-Centered Care for Individuals with Dementia. The Gerontologist, 58(suppl_1), S10–S19. https://doi.org/10.1093/geront/gnx122

Learning Questions from Fazio, et al., 2017:

  1. Why is person-centered care an effective strategy for older adults with neural-cognitive disorders/dementia?
  2. What are the key components of person-centered care?
  3. What are some examples of person-centered care activities that caregivers can utilize in the long-term care setting?
  4. Is person-centered care only useful in long-term care settings?
  5. What are some person-centered strategies?

References 

Adelaide Hills Community Health Service. (n.d.) Diet and nutrition in palliative care. https://www.caresearch.com.au/Portals/20/Documents/Diet-And-Nutrition-Palliative-Care_AdlHillsCommHlthServ.pdf

Advanced Care Planning Canada.  (2021). Essential Conversations: A Guide to Advance Care Planning in Long-Term Care Settings. https://www.advancecareplanning.ca/wp-content/uploads/2021/06/LongTermCare-Toolkit_EN.pdf retrieved November 21, 2022.

American Society of Clinical Oncology. (2022, November). Types of Palliative and Supportive Care. https://www.cancer.net/coping-with-cancer/physical-emotional-and-social-effects-cancer/types-palliative-and-supportive-care

Brownie, S., & Nancarrow, S. (2013). Effects of person-centered care on residents and staff in aged-care facilities: a systematic review. Clinical interventions in aging, 8, 1–10. https://doi.org/10.2147/CIA.S38589

Canadian Institute for Health Information. (2023b). Access to Palliative Care in Canada 2023. https://www.cihi.ca/sites/default/files/document/access-to-palliative-care-in-canada-2023-report-en.pdf

Canadian Virtual Hospice. (2024). Can you provide some guidance about oral nutrition at the end of life? https://www.virtualhospice.ca/en_US/Main+Site+Navigation/Home/For+Professionals/For+Professionals/Quick+Consults/Symptoms/Can+you+provide+some+guidance+about+oral+nutrition+at+the+end+of+life_.aspx

Compassion and Choices. (n.d.) Voluntarily stopping eating and drinking (VSED) – fact sheet. https://compassionandchoices.org/resource/voluntarily-stopping-eating-and-drinking-vsed-fact-sheet/
Hospice Foundation of America. (n.d.). Palliative Care Defined. https://hospicefoundation.org/Hospice-Care/Palliative-Care-Defined

Kim, S. K., & Park, M. (2017). Effectiveness of person-centered care on people with dementia: a systematic review and meta-analysis. Clinical interventions in aging, 12, 381–397. https://doi.org/10.2147/CIA.S117637

Nova Scotia Health Authority. (2017). The Nova Scotia Palliative Care Competency Framework. https://library.nshealth.ca/ld.php?content_id=34202519

Nova Scotia Health Authority. (2024). Palliative Care. https://www.nshealth.ca/clinics-programs-and-services/palliative-care

Sladdin I, Gillespie B, Ball L, Chaboyer W. (2017). Patient-centred care to improve dietetic practice: an integrative review. J Hum Nutr Diet; 30: 453- 470.

Smith, M. (2022, August 17). What’s the Difference Between Palliative Care and Hospice Care?. https://www.webmd.com/palliative-care/difference-palliative-hospice-care


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