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Introduction to the Cape Breton University Edition
1.1 What is Tourism?
1.2 Global Overview
1.3 Canada Overview
1.4 Impacts of Tourism
1.5 Conclusion
2.1 Components of Travel Services
2.2 Travel Services in Canada
2.3 Tourism Services
2.4 Trends and Issues
2.5 Conclusion
3.1 Hotels
Morgan Westcott and Wendy Anderson, Eds
3.2 Camping and RV Accommodation
3.3 Operations
3.4 Trends and Issues
3.5 Conclusion
4.1 Food and Beverage Sector Performance
4.2 Types of Food and Beverage Providers
4.3 Types of Food and Beverage Customers
4.4 Operations
4.5 Trends and Issues
4.6 Conclusion
5.1 Overview
5.2 Recreation and Adventure Tourism
5.3 Trends and Issues
5.4 Conclusion
6.1 Festivals and Events
6.2 Meetings, Conventions, and Incentive Travel (MCIT)
6.3 Attractions
6.4 Trends and Issues
6.5 Conclusion
7.1 Air
7.2 Rail
7.3 Water
7.4 Land
7.5 Trends and Issues
7.6 Conclusion
8.1 Definitions and Environmental Stewardship Ideas
8.2 Tourism and Climate Change
8.3 Environmental Stewardship Theory in Tourism
8.4 Environmental Management in BC
8.5 Mitigating Tourism and Hospitality Impacts
8.6 Conclusion
9.1 Indigenous People in Canada
9.2 Tourism, Colonialism, Indigenous Human Rights and Reconciliation
9.3 Indigenous Tourism in Canada
9.4 Indigenous Tourism in BC
9.5 Conclusion
10.1 Overview
10.2 Risk Management Process
10.3 Laws and Regulations
10.4 Insurance
10.5 Occupational Health and Safety in Tourism
10.6 Conclusion
11.1 Customer Experience
11.2 Communication Strategies
11.3 Exceeding Expectations with Remarkable Service
11.4 Loyalty and Customer Relationships
11.5 Summary
11.6 Conclusion
12.1 Career Planning
12.2 Work Experience
12.3 Integrating Planning with Education and Experience
12.4 Tourism and Hospitality Success Stories
12.5 Conclusion
13.1 Globalization and the Tourism Industry
13.2 Top Trends
13.3 Conclusion: The View from Canada
Glossary
Long Descriptions
Versioning History
Chapter 4. Food and Beverage Services
